FAQ

Getting started with Luck of Spins Casino is a straightforward process designed to get you into the action quickly. To begin, locate the 'Sign Up' or 'Register' button on our homepage. You will be prompted to fill out a registration form with some basic personal information, such as your name, email address, and date of birth. It's crucial to provide accurate details, as this information will be used for account verification later. Once you've completed the form, you'll need to create a unique username and a strong, secure password. We recommend a combination of letters, numbers, and symbols for maximum security. After accepting our terms and conditions, you may need to verify your email address by clicking a link sent to your inbox. The entire process takes just a few minutes, after which you'll be ready to make your first deposit, claim your welcome bonus, and access our full library of games.

At Luck of Spins Casino, we greet our new players with a massive welcome package to supercharge their initial experience. Your first deposit of at least €25 qualifies you for a spectacular 300% bonus, granting you up to €1200 in extra playing funds. This means if you deposit €100, we'll add another €300 to your account, giving you a total of €400 to play with. This offer is designed to give you significant leverage to try a wide array of our slots and table games. Furthermore, we offer specialized promotions, including a powerful 500% Crypto Bonus up to €500 for those who prefer using digital currencies. Remember to check the promotions page regularly, as we frequently update our offers to provide continuous value to our players, including reload bonuses and cashback deals that keep the rewards coming long after you've signed up.

While our most substantial promotions, like the 300% Welcome Bonus, are tied to deposits to provide the maximum value, we do recognize the appeal of no-deposit offers. At Luck of Spins Casino, we periodically run special promotions that may include no-deposit bonus codes for our loyal players. These are often communicated through email newsletters or directly on our promotions page, so it’s a great idea to stay subscribed and check in frequently. Additionally, we value our players and celebrate their loyalty with unique perks, such as our Birthday Bonus, which credits your account with $20 as a special gift. While a standing no-deposit bonus for all new players isn't a permanent feature, we believe in surprising our community with spontaneous rewards. Always keep an eye out for these exclusive opportunities to get a bonus on the house.

We offer a versatile range of secure and convenient payment methods to suit every player's preference. For traditional banking, you can use Bank Transfer and Sofort for reliable transactions. We also accept pre-paid solutions like Neosurf, which allows for anonymous and instant deposits. For players who prefer the speed, security, and privacy of cryptocurrency, Luck of Spins Casino is fully equipped to handle a variety of digital assets. You can fund your account and withdraw your winnings using major cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Bitcoin Cash (BCH). Deposits are typically credited to your account almost instantly, allowing you to begin playing without delay. Withdrawals are processed efficiently, with crypto transactions often being the fastest method for accessing your winnings. All transactions are protected by advanced encryption to ensure your financial data remains secure at all times.

Wagering requirements are a standard condition for online casino bonuses, and understanding them is key to converting your bonus funds into withdrawable cash. At Luck of Spins Casino, the standard wagering requirement for our welcome bonus is 45 times (45x) the bonus amount. Here’s a practical example: if you deposit €50 and receive a €150 bonus (300% of your deposit), you must wager a total of €6,750 (which is €150 x 45) before the bonus funds and any associated winnings can be withdrawn. Different games may contribute differently to fulfilling these requirements; for instance, slots usually contribute 100%, while table games might contribute a smaller percentage or not at all. It's essential to read the specific terms and conditions of each bonus you claim, as this will provide a complete breakdown of the rules. Fulfilling these requirements is the final achievement in your bonus journey.

Absolutely. Luck of Spins Casino is built on a modern, responsive platform that ensures a seamless gaming experience across all devices, with no download required. You can access our full suite of games, including slots, table games, and live dealer experiences, directly through the web browser on your iOS or Android smartphone or tablet. The mobile interface is intuitively designed for touchscreens, featuring easy navigation, crisp graphics, and smooth gameplay. You can manage your account, make deposits, request withdrawals, and contact customer support all from the palm of your hand. To make things even better for our mobile players, we offer an exclusive Mobile-Exclusive Bonus of 300% up to €1,200. This ensures that you not only have the convenience of playing anywhere, anytime but also receive special rewards for doing so. Your gaming adventure doesn't have to stop when you leave your desktop.

Our game library is powered by a diverse and impressive lineup of the industry's most respected software providers. We've partnered with giants like NetEnt, Microgaming (Apricot), and Pragmatic Play, who are renowned for their high-quality graphics, innovative features, and iconic slot titles. You'll also find classics from Novomatic and Amatic Industries, alongside modern masterpieces from Play'n GO and Playson. To ensure a unique and varied catalog, we've also included games from creative studios like Evoplay, Mascot Gaming, PG Soft, and Dragon Gaming. This extensive collaboration means our players have access to thousands of games spanning every imaginable theme and mechanic, from classic fruit machines to complex video slots with intricate bonus rounds and massive jackpots. We are constantly updating our portfolio with new releases from these top-tier developers, so there is always something fresh and exciting to discover at Luck of Spins Casino.

Yes, Luck of Spins Casino operates with a commitment to fair, secure, and responsible gaming. We adhere to established international gaming standards and hold a license that requires us to maintain a transparent and ethical operational framework. This regulatory oversight ensures that our games are fair and that their outcomes are determined by certified Random Number Generators (RNGs), guaranteeing that every spin or hand is completely random. Our license also mandates that we implement strict security protocols to protect player data and funds, as well as promote responsible gambling practices. Playing at a licensed casino provides a crucial layer of consumer protection, giving you the confidence that you are engaging with a reputable and accountable platform. Your safety and fair treatment are our top priorities, and our licensed status is a testament to that commitment.

The account verification process, also known as Know Your Customer (KYC), is a mandatory security procedure required by gaming regulations. Its primary purpose is to protect both you and the casino. By verifying your identity, we prevent fraudulent activities such as identity theft and money laundering, ensuring that the person who registered the account is the one playing and receiving winnings. It also allows us to confirm that you are of legal gambling age. To complete the KYC process, you will typically be asked to submit copies of a few standard documents: a government-issued photo ID (like a passport or driver's license), a proof of address (like a recent utility bill or bank statement), and sometimes proof of ownership for your payment method. We handle all submitted documents with the utmost confidentiality and use advanced security to protect your data. Completing verification is a one-time process that enables smooth and fast withdrawals.

While we strive for a flawless gaming experience, occasional technical glitches can occur. If a game freezes or you encounter another issue, the first and most effective solution is often to refresh your browser page. This simple action can resolve many temporary connection problems. If that doesn't work, we recommend clearing your browser's cache and cookies, as old data can sometimes interfere with game performance. Ensure you have a stable and strong internet connection, as interruptions can disrupt gameplay. If the issue persists after trying these initial fixes, please make a note of the game you were playing, the time the issue occurred, and any error messages you saw. Then, contact our customer support team immediately via live chat or email at support@luckofspins.co. Our support agents are available to diagnose the problem and provide a swift resolution so you can get back to your game.

At Luck of Spins Casino, we are deeply committed to providing a safe and responsible gaming environment. We believe that gambling should be a fun form of entertainment, and we provide several tools to help you stay in control of your play. Within your account settings, you can set personal deposit limits on a daily, weekly, or monthly basis to manage your spending effectively. If you feel you need a break from gaming, you can opt for a 'cool-off' period, which temporarily suspends your account for a set time. For a more permanent solution, we offer a self-exclusion option. Activating this will block access to your account for a longer duration, typically six months or more. We also provide direct links to professional organizations like GamCare and Gamblers Anonymous, which offer free and confidential support for anyone concerned about their gambling habits. Your well-being is our priority.

Protecting your data is a cornerstone of our operations at Luck of Spins Casino. We employ state-of-the-art security measures to ensure that your personal and financial information is always kept safe and confidential. Our entire website is secured with 128-bit Secure Socket Layer (SSL) encryption technology. This is the same level of security used by major financial institutions, and it works by creating an encrypted link between your browser and our servers. This makes it virtually impossible for any third party to intercept or read the data you transmit, including your login credentials, personal details, and payment information. Furthermore, we adhere to strict data protection policies that govern how we store and handle your information. Our servers are protected by advanced firewalls, and access to sensitive data is restricted to authorized personnel only. You can play with confidence, knowing your security is our top priority.